Refund policy

Return and Refund Policy

Last Updated: January 15, 2026

This Return and Refund Policy explain how Ai Scents handles returns, exchanges, and refunds for purchases made on our Shopify store. We strive to make the process fair and simple to build customer confidence.

By shopping with us, you agree to the terms outlined below.

1. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

  • The item must not be broken, damaged, or tampered with and must be returned in the same condition as it was received.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) must be provided.

Products not meeting these criteria may not be accepted for return.

2. Return Timeframe

Returns must be initiated within 14 days from the date of delivery. Requests after this period may not be accepted.

3. Refund Process and Timing

Once we receive your returned item and verify its condition:

  • Refunds will be processed to the original payment method.

  • Please allow 5-7 business days for the refund to appear in your account.

  • We will notify you via email once the refund has been initiated.

4. Exchange Options

  • Exchanges are available for items of equal value.

  • If the requested item is unavailable, we may offer a refund instead.

  • To request an exchange, contact us at theaiscents@gmail.com with your order details. You may also reach us on WhatsApp at +923412039150 for quick assistance.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at theaiscents@gmail.com with photos and details. You may also reach us on WhatsApp at +923412039150 for quick assistance.

  • We will provide a replacement or refund at no additional cost to you.

  • We may arrange for the damaged product to be returned to us.

6. Non-Returnable Items

Certain items cannot be returned due to hygiene or product nature, including:

  • Opened perfumes or fragrances

  • Gift cards

  • Any item marked as non-returnable on the product page

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrectly shipped.

  • We recommend using a trackable shipping method to ensure your return reaches us.

8. How to Initiate a Return

  1. Contact us at theaiscents@gmail.com with your order number and reason for return. You may also reach us on WhatsApp at +923412039150 for quick assistance.

  2. Receive a return authorization from our support team.

  3. Ship the item back using a secure and trackable method.

  4. Once received and inspected, we will process your refund or exchange.

For any questions regarding returns or refunds, please contact us at theaiscents@gmail.com. You may also reach us on WhatsApp at +923412039150 for quick assistance.

Thank you for shopping with Ai Scents. Your satisfaction is our priority.